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Mobikwik — Non Refund of the amount for 2 years

I recharged my DTH via mobikwik for 100₹ on 28th June 2019. The amount got debited from my debit card but the recharge was not done. So i raised a query in their app and they said my money will be refunded within 7 - 21 days. But still after 2 years it hasn't been refunded.
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In addition to that they have given me two different ARN number for the same transaction on two different customer support platforms. On twitter they gave me one number and in app support the gave me another one.
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    +91 93 1392 5342 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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