Mobikwik — not able to cancel my bus ticket

Why am i not able to cancel my bus ticket?

It says it doesn't support cancellation, if that is the case then you guys should have informed me while booking only, right?

You guys are not even responding to the calls on the customer care number,

I have not been informed while making a booking then why am i not able to cancel my ticket?

I want you guys to please cancel the ticket, and refund my money as soon as possible

There is still 15 days of time in travelling date, kindly help your customer