Mobikwik — not able to login

Suryabhan4

from Bengaluru, Karnataka

Address:	Ernakulam, Kerala, 682030
Website:	www.mobikwik.com

Have a mobikwik account with [protected] this phone no.
I am unable to login to my account since 9-august-2017. Whenever i am trying to login it is throwing below pop up even though i am getting the otp
"you failed to login 3 times".
And after this when i am entering the otp, i am getting another pop up
"otp entry not found"
And some time i am getting new popup
"invalid cell number".

I have mailed thrice and there is no response, there is no proper customer support number, where we can call to raise the issue.

I have raises a request through app, but still issue is not resolved
Ticket no: 6855988

If you are not able to resolve the issue please return whatever money i am having in my wallet to my bank account

+3 photos

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Mobikwik customer support has been notified about the posted complaint.

Aug 16, 2017

Updated by Suryabhan4 I got a call from unknown number, stating that he is calling from mobikwik.
Then he asked for bank account number so that he can transfer the wallet money to my bank account.
Then he asked for the debit card number, expiry date and CVV.
I suspect something wrong so i didn't share the detail.
Mobikwik please confirm whether call was from your side or it was a fraud call