Mobikwik — Not able to pay my bills

Address:

492001

I have around Rs.4500 in my mobikwik wallet, I have addded this much money to pay my electricity bills. Now whenever i try to pay my electricity bills, it redirects me to the same page and i cannot pay my bills. An offer was announced by mobikwik with BIG BAZAR, I liked it and as I cannot pay my electicity bills through my wallet, I thought it's better to use money in shopping from BIG BAZAR. I tried to pay through mobikwik at BIG BAZAR after shopping but I cannot and then the manager at BIG BAZAR told me that its not his problem, We are trying our best but the server of mobikwik is down and due to which transaction is not possible, at last I have to pay through my debit card. I have filed ticket in mobikwik but yet not got any reply, I dont know what to do, I just want to pay my electricity bills through mobikwik.