Mobikwik — Not able to redeem hp diwali offer promo code

Address:	Bangalore, Karnataka, 560061
Website:	www.mobikwik.com

Mobikwik has given an offer of RS.2100 wallet money on purchase of HP laptops. Customer tops-up his/her MobiKwik wallet by Rs. 350. Customer needs to enter voucher code while topping up his wallet by Rs. 350. MobiKwik will put additional Rs. 350 in customer’s wallet, so total amount in wallet will be Rs. 700. This scheme is from Dec 2015 to May 2016.

I was able to redeem the promo code in the month of Dec 2015 and Jan 2016 but In am not able to redeem it in the month of Feb 2016 as it shows "Technical downtime. We will be back soon..". I have contacted customer care regarding this on Feb 26, 2016 and got a response from Mobikwik asking for the promo code which I am trying to redeem. I have replied them with the promo code and the error message which I am seeing but there is no response from them after that. If I try to raise a new request It says please wait till we resolve the previous complaint. Till now there is no response from Mobikwik side.

Please look into this.