Mobikwik — Not given complete information

Address:

Laxmangarh Dist-Alwar Rajasthan

I have used mobikwik zip pay later amounting to 49rs only. After using it they have charged me 199rs activation charge which they haven't told me or mentioned anywhere then i have contacted their customer care number and they said me that in 24hrs they will contact me or will send an email to resolve this issue. But no response made by them. After few days they started calling and messaging me to pay 900rs of repayment of loan with all charges. I have called them and told them about 199rs activation charge and past issue again they told me same and response at all made by them. They flooded me by their calls and messgaes, they always call with different numbers and messages. If we contact their customer care they or share our problem to those who called us for repayment they always say we are not customer care, this is computer generated call we can't resolve your this issue please contact customer care. They are harassing me by flooding calls and messaging if i got harassed by them then just think of the innocent people how they are dealing with them.Regarding extra charges, these extra charges will be added later.
Whenever I booked it at that time, there was no mention of any extra charge on it, later on they added extra charge and made it a huge amount which makes it difficult to pay.When I started emailing and calling them, they disabled my account and there is no contact, no conversation, no response at all.Pls help me
I can pay only the principal amount and their charge of Rs 199.
Manish Prajapat
[protected]
[protected]@gmail.com