Mobikwik — not providing promised services

Hello,

After purchasing credit i only received an email of acknowledgement 24 hours later. I then purchased recharge of prepaid bsnl and 2 days later am stiil waiting for the recharge on my phone.

This is preposterous! This kind of service has an immediacy required. Now i'm trying to contact them and put complaints in form of tickets and again 24 hours later and when tracking the ticket it is still 'in progress'.

Now i've written a complaint demanding reimbursement.

Please do not use this company!