Mobikwik — Not providing refund or even replying to ticket(#2582391) which I have raised

Address:

Bangalore, Karnataka

I have made 2 transactions on 4th may from there gateway for booking Ebay product through ICICI but both the time amount got deducted from my bank account. They have provided me refund for only one transaction. I have tried to call on there customer care but no one picks up the call, even they are not replying to ticket which i have raised through there website and they have closed the ticket, when ever i call they are telling that wait for days back end people are working on in and from last 22 days still i didn't get any refund.