Mobikwik — not transfer balance to my bank account

By transfer money credit card to bank amount, balance moved from credit card to mobikwik balance but not transfer to bank account.

In the sense mobikwik balance also showing zero balance but mentioned as bank refund, don't know my list bank or mobikwik bank.

Could you please solved my problem as soon as possible.

Thank you

Transaction id: 5959cf526ce9f