Mobikwik — Online transaction failed, but money deducted but not refunded since 40 days

sandyku46

from Bangalore, Karnataka

Address:	Gurgaon, Haryana, 122002
Website:	www.mobikwik.com

My online transaction (through SBI netbanking) to pay Act broadband bill via Mobikwik wallet had failed on 15th Jan 2016, and the amount Rs.1545 was deducted from my SBI bank account (SBI transaction reference number: IG0BHSOLL6).

I had raised complaint with Mobikwik regarding refund of money (complaint ticket#4233930 ). However, they informed me that they didnt receive money from bank, and asked me to check with bank.

Then I has raised complaint with SBI bank regarding this money deduction for failed transaction (SBI complaint # PT[protected]. SBI informed me that the money had been successfully paid to the merchant so wasn't refunded.

I again followed up with mobikwik (using same complaint ticket#4233930) infoming about update from bank and asked for my money refund, but no one from mobikwik is responding since a month.

It has been more than 40 days, and I have not got my money refunded.

Kindly look into this issue, and help me getting my hard earn money refunded.

Thanks
Sandeep

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Comments

sandyku46

from Bangalore, Karnataka

As per the update received from SBI, they have provided me the transaction details which clearly shows the amount Rs.1545 was successfully paid to the merchant (Mobikwik).
Refer the mail reply from SBI as below, and kindly help me get my refund from the merchant Mobikwik.

[protected]
from: inb.[protected]@sbi.co.in
to: SBI PBB Koramangala
cc: office copy,
Sandeep Kumar
date: Mon, Feb 29, 2016 at 2:39 PM
subject: Re: INB TRANSACTION STATUS

Dear Sir/ Madam,

The transaction status is success for the given transaction reference no..The details of the same are given below:

Transaction Details
Transaction Reference No. IG0BHSOLL6
Debit Account No. [protected]
Debit Branch Code 04163
Amount 1, 545.00
Merchant Code SBI_EPAY
Merchant Ref No. [protected]
Transaction Status Success
Description Completed Successfully
Transaction Date [protected]

2. Advise the Customer to check with the Beneficiary end.

Regards

INB Team
LHO
Bangalore-01

[protected]