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Mobikwik — Overdue Charges on Closed Loan by Fullerton India

I had taken a loan of INR 30000 from MobiKwik.
I can see in my credit report an overdue charge of INR 536.
I tried contacting the lender Fullerton India about the same and informed that the loan was foreclosed.
They informed me to contact MobiKwik, Upon contacting MobiKwik they asked me to contact Fullerton India back.
I have written n number of emails to the Escalation team at MobiKwik, however have only received scripted reply.
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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