Mobikwik — paid to credit card but failed

Hi,

I have paid rs20000 for credit card thorough mobikwik on 25th february, 20. I have raised complainant on 27th of february that money is refunded or credited to my credit card account. But after that they will not refund my money or it's not reflected to my credit card also. Tried to contact them multiple time till date but no response. Today is 4th march but i dint get any response or refund. Please solve it.
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I made a payment of 540rs rs for my pending bill of BSES amount deducted from my savings account but transaction failed and didn't receive any transaction id they don't reverse my money just giving Silly excuse They didn't give any reason for delay in replying my complaint they only giving Silly excuse for that transaction

Chandrish's reply, Mar 5, 2020
How much time i wait for this amount refund

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