Mobikwik — Payment

I Booked the tickets on 18th Dec on BMS(Book My Show) with Mobikwik with Rs 423.52, but the ticket was not confirmed from BMS. After I raise the ticket and call to there worst customer service. It taking 20-25 min to answer the call by there officer. They told me that we will resolved the query within 4-5 days. After that I checked the status on 2 Jan that is resolved but still my payment was not refunded. Again I called to customer service with waiting 15-20 mins. After they escalate the issue and told me it will take 48 hrs. I told them what was the issue they told that the issue with merchant. On monday again I called for status but it was still pending. They escalate this issue only but not taking any action.
The worst worst customer service I ever seen. Don't use the Mobikwik.