Mobikwik — Payment deducted but transaction still hold

Dear concern,
I am very much fed up after done my transaction towards my electricity bill. My transaction of Rs 3878.68 is hold from last two days . I have arrange another rs 3878 for clear my electricity dues and to avoid the late payment charges. Please resolve at earliest and make my refund .as well as I have attached the screenshot in email please check.

Thanks
Gagandeep singh sappal