Mobikwik — Payment Deducted from wallet

Payment failed and payment deducted from my wallet yesterday I received msg from Mobikwik RS. 10669.74 has been debited from your MobiKwik wallet. If this is not you, please report this transaction -MobiKwik also not show on history please resolve my issue. Time yesterday 10:51 am payment deducted because I had pay credit card bill through Mobikwik wallet but transaction failed payment deducted. Please resolve my issue I have also raise complain on Mobikwik but yet not resolve please resolve my issue as soon as possible.