Mobikwik — payment failed but amount debited

Address:

5/3 Srinivasa ragava street Perambur, 600011

I pay the due amount for cashbeen app through mobikwik app amount debited in the wallet of mobikwik and bank also but payment is failed but still amount was not refuned. The payment date is 29.08.19. I call bank he told u not done by bank app u done by third party app so pl contact that app. I already complaint to u through mobikwik app but not solved the issue. I am very unsatisfied your app.