[Resolved]  Mobikwik — Payment made, but funds not added to the wallet

Address:

Thiruvananthapuram, Kerala

Hello, I added 200 rs(100rs each 2 times) to my wallet on[protected], but i received only RS 100 in my wallet.Order ID for the transactions[protected] and[protected]. I am bringing this matter to here as i find mobikwik support system to be useless, for the last three weeks i have been getting the same reply that i will be credited soon, you people are not even bothered to read my response. Copy pasting the ticket below Hello, I added 200 rs(100rs each 2 times) to my wallet, but i could see only rs 100 in my wallet. Order ID for the transactions[protected] and[protected]. Please do check. Thanks. [protected]:36:00.0 Dear User, Namaste! Thank you for bringing this matter o[censored]nsuccessful payment to our attention. I would like to confirm that the payment has already been added to your MobiKwik Wallet. Please note that this was caused due to unexpected connectivity issue between Bank and MobiKwik or some other temporary internet connectivity issue. You will also receive another email with the complete details of this payment update. I take pride in serving our valued customers. With You, Your Happiness Officer Mobikwik.com http://about.me/mobikwikpals: [protected]:34:51.0 Hello, Thanks for the reply but the payment has not been added to my wallet yet, also haven't received any mail. I request you to speed up the process. Thanks. [protected]:19:20.0 Dear User, Namaste! Thank you for bringing this matter o[censored]nsuccessful payment to our attention. I would like to confirm that the payment has already been added to your MobiKwik Wallet. Please note that this was caused due to unexpected connectivity issue between Bank and MobiKwik or some other temporary internet connectivity issue. You will also receive another email with the complete details of this payment update. I take pride in serving our valued customers. With You, Your Happiness Officer Mobikwik.com http://about.me/mobikwikpals: [protected]:07:15.0 Hello, Got the same reply from you last time, i am now confused, please be bit more clear on this. You mean i already received the funds? or that i will be receiving soon the funds? Thanks. [protected]:13:10.0 Dear User, Namaste! Thank you for bringing this matter o[censored]nsuccessful payment to our attention. This was caused because of the unexpected connectivity issue between Bank and MobiKwik. To rectify this, I have checked the status with the Payment Gateway and they have shared a feedback that the order was actually successful. Therefore, I have added the amount to your MobiKwik Wallet so that you can enjoy our services. For now, I am sharing a summary of the payment update. Transaction details: [protected] 100.0 [protected]:27:01.0 You will also receive another email with the complete details of this payment update. I take pride in serving our valued customers. With You, Your Happiness Officer Mobikwik.com http://about.me/mobikwikpals: [protected]:56:57.0 Hello, Didn't received the funds yet, please do speed up the process. Thanks. [protected]:31:14.0 Dear User, Namaste! Thank you for bringing this matter o[censored]nsuccessful payment to our attention. I would like to confirm that the payment has already been added to your MobiKwik Wallet. Please note that this was caused due to unexpected connectivity issue between Bank and MobiKwik or some other temporary internet connectivity issue. You will also receive another email with the complete details of this payment update. I take pride in serving our valued customers. With You, Your Happiness Officer Mobikwik.com http://about.me/mobikwikpals: [protected]:59:14.0 Hello, Please tell me whats going on... i didn't receive the funds yet, why making me beg this much for my 100rs, show some mercy. Sorry, if you find my attitude to be rude. [protected]:57:35.0 Dear User, Namaste! Thank you for bringing this matter o[censored]nsuccessful payment to our attention. I would like to confirm that the payment has already been added to your MobiKwik Wallet. Please note that this was caused due to unexpected connectivity issue between Bank and MobiKwik or some other temporary internet connectivity issue. You will also receive another email with the complete details of this payment update. I take pride in serving our valued customers. With You, Your Happiness Officer Mobikwik.com http://about.me/mobikwikpals: [protected]:42:34.0