Mobikwik — payment not received by merchant

I have made a payment of 4260rs to wificash app through mobikwik. The amount got deducted from my bank account but it is not received by the merchant. The merchant is making me pay huge penalty for delayed payment but mobikwik is not responding to any calls.
The transaction details from my bank statement are as below
"20/01/2020 bil/onl/[protected]/one mobikw/10975170 dr. 4, 260.00"
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