Mobikwik — payment not received

- recharge of 1000rs on 21st feb 2019
- mobikwik
- no customer care support from them and after contacting they refuse to refund the amount. I have provided my account balance history which clearly state that i have not receive any amount still they keep saying they will work on it but nothing have done at there side. They keep asking about operator written statement.
Clearly i have shown the balance history what else they need for.

Please return my money back asap. These company should be closed for they fraud