Mobikwik — Payment not reflecting in my Mobikwik Wallet

Address:

Bangalore, Karnataka

Mobikwik Team, My account is activated on [protected]. I have made 3 recharges to my wallet from my ICICI Bank account. Out of which only 2 transactions amount is reflecting in my wallet. Transaction Details are: Transaction -1 (Failed and not reflected in my wallet): You have made an online payment of INR 1369.22 with Transaction ID [protected] towards payee ZAAK EPAYMENT SERVICES PVT LTD from your Account XXXXXXXX7356 on May, 25, 2015 at 12:04 . Transaction -2 (failed, but is reflecting in my wallet): You have made an online payment of INR 1369.22 with Transaction ID [protected] towards payee ZAAK EPAYMENT SERVICES PVT LTD from your Account XXXXXXXX7356 on May, 25, 2015 at 12:03 . Transaction -3 (Successful and is reflecting in my wallet): You have made an online payment of INR 1400.00 with Transaction ID [protected] towards payee ZAAK EPAYMENT SERVICES PVT LTD from your Account XXXXXXXX7356 on May, 25, 2015 at 12:29 . I could see that the transaction completed successfully from the bank and it failed only at your end twice. And even after creating multiple tickets they just try to escape by saying only one transaction is present in their records out of the two that got failed. Even the failed transaction is not reflected back in my bank account nor is reflecting in my wallet in MobiKwik. Now who is responsible for this transaction. I cannot just leave Rs. 1369.22 without my mistake. I am even attaching the bank transaction email details snapshot as a proof. Please track it properly from various directions. This looks like a No.1 Fraud Company.