Mobikwik — payment refund

Address:Mumbai City, Maharashtra

I (shabana shaikh) added 2000 (two thousand rupees) in my mobikwik wallet to pay my electricity bill and after the transaction I received a mail on friday (16th May) that the amount was refunded to my wallet again (transaction id: [protected]) so now I want the money refunded back to my bank account so please help me out in this and tell me what the procedure is and how much time will it take. it will be a great help thanks..
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Dear Sir, I Anurag kumar, on dated 12/09/2014, I have tried to credit Rs 500 in my mobikwik account from registered mobile no. [protected], but without credit in my mobikwik account it was debited by net banking. As my mobikwik account was not credited, Transaction ID IGZ4657662 email id - [protected]@yahoo.com

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