Mobikwik — payment transaction failed and amount debited from bank

Hi,
Ticket no.#14109242.
On 5th, march 2020, i want pay my credit card bill for rs.1726/- through mobikwik. Wallet balance is rs.9.69/.
To add money, i transferred rs.1719.11/- through upi. My account debited. But credit card was not credited and wallet balance also rs.9.69/- only.
Immediately i made compliant through 'help'.
There onward, i have not received any response. And it is showing 'in progress'.
How can i get money back..
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Mobikwik customer support has been notified about the posted complaint.
Mar 14, 2020
Updated by Sargunam Sathish
Hi,

Still my above complaint are not resolved. Please take necessary action against Mobikwik.
Complaint comments 

Comments

Electricity bill payment rs 464.61 (5:41pm) on Mobikwik, debited by Paytm bank 13.03.2020.But not success and money paid on zaak epayment services, sir please refund my money

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