Mobikwik — Pending Money Transfer to bank since more than 5 days

Hello,

This is with regards to my wallet to bank transaction done on 30th Nov'20 on mobikwik

Transaction shows pending since more than 5 days its worst to do transaction on mobikwik as i didnt get the money back to my account as refund this much long time for a refund to happen if its pending then i should have get mymoney back,

I have raised a ticket too and no response yet, please i want my money back as soon as possible I am really worried and money is really important for me right now

Mobikwik customer care is also is waste tried calling them many times they keep puting me on hold for so much time