Mobikwik — Pnb max payback points

Address:Mumbai City, Maharashtra, 400057

I was having 1800 points of max rewarded by pnb bank but when i redeemed i got msg from pnb... But was not reflecting in my a/c wallet what's the issue where the hell my points got stuck it never happened before hope mobimwik will take immediate measures & provide some olution to this matter ASAP
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I recharge Jio 303 RS plan but money deducted but recharge not done my ticket no is #6218516

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