Mobikwik — poor customer care service for reporting fraud transactions

Address:

New Delhi, Delhi

Ticket no# 12302544

Guys, stop using mobikwik services. They provide some exited products for financial transactions but at the same time there’s no security of your identity and may be money too, i believe. Example, i want to report fraud transactions happened with me by using my identity but these people put consumers on hold for min. 45mins to endless time even if they select fraud reporting option through ivr and take more than a month keeping your raised ticket unresolved. I called their customer care number on 18th sep, 2019 11:50am and was in waiting after 1 hour of hold for their executive to take my complaint. Believe me by using such unresponsive services anyone can take enough benefits of your e-wallet or identity if stolen as mobikwik’s support system is almost to zero.

Mobikwik, wake up and be responsible. Don’t do business just for making money.