Mobikwik — postpaid payment issue.

Address:	Bangalore, Karnataka, 560023
Website:	Mobikwik

As per your mobikwik post paid recharge terms we should recharge a week before the date of the payment to be done.
Accordingly i had done the payment few days before the due date it didn't get recharged. The money came back to the account. This has happened twice already.
I need a reply for this as mobikwik wont be of any use to me if these issues keep occurring again and again.
I cant even take the money to my account nor recharge using it.
Need a quick reply.