Mobikwik — promocode not apply

Address:

New Delhi, Delhi

Dear Sir I had 100₹ to my mobikwik wallet on 4 oct & 100₹ debited from my bank account but this amount is not added to my mobikwik wallet. But on 5 oct 100₹ automatic added to my mobikwik wallet. Afterthat when i apply promocode then a message display that "coupon redemption can be done only valid transcations. I am new on mobikwik My transcation id is [protected]. Email id [protected]@gmail.com Please help me