Mobikwik — providing wrong info and service and not refunded

Address:

411005

Today in the morning i recharged my dad's mobile with 199 for the benefit of 30000 sec for 28 days as it showed by the mobikwik but it came wrong because it is showing wrong information.
Kindly help me with refund.
They are not available anywhere to contact so i complained.
Other details are as following :
Date of recharge: 21/08/2017
No. Recharged: [protected]
Amount: 199
Benefit as per mobikwik showing: 30000 sec validity: 28 days

Actual benefits: 30000 sec validity: 7 days

Other complaints:
1. Customer care no. Not reachable
2. No cc mail id