Mobikwik — recharge is failed but amount got deducted and not refunded yet

I tried to recharge my telenor number with rs 299/- on 15th april through mobikwik and amount got deducted but the recharge is not done. Amount is not credited back to my account yet and it is been more than one month.in the history also there is no record for that. But when i got a monthly statement and it shows rs 299/- was spent. It is ridiculous that mobikwik help is not at all responding. I raised an incident tickets (#8219941, #8457293) twice and they got resolved w/o any information.