Mobikwik — Recharge is failed

Address:	Hyderabad, Andhra Pradesh, 500055
Website:	www.mobikwik.com

I'm your a new customer. I have try to recharge through your site "https://www.mobikwik.com" on 27th with the 500rs amount to [protected] airtel postpaid no. But recharge is failed.

The amount is redacted from my bank but recharge is not done, even it is not added to my wallet.

I have raised a compliant as
"my airtel no is not got recharge on 27 mar, 2017, 10:00pm"

Replay from your team as

Namaste! We understand that your recharge did not go through but money was deducted. Apologies for the inconvenience. We have checked our system for transaction of rs 500 and is showing successful at our end. Please use the operator id[protected] to confirm the status with the operator directly. Thank you for being a valued mobikwik customer. Regards, mobikwik team.

Airtel guys are saying we dint get any thing.