Mobikwik — recharge not done but amount debited

I made a recharge through mobikwik wallet vide transaction id: xxxxxxxxx2730 of rs.399 as on[protected]. The mobile number recharged is xxxxxx7692 idea. Total amount 399 (-) super cash applied 19.94=paid 379.06.

For that amount deducted from my card rs.379.06. But recharge is not successful. Supercash also not updated. History shows "paid from card (#orderid:xxxxxxxxx2730)".

Please refund my amount.