Mobikwik — recharge not done, money debited

Mobikwik.com is a cheating website, don't recommend for it. I have recharged for 398 and it said recharge successful and money debited from my bank account by adding it in wallet, however recharge didn't happen. I have raised 2 tickets and without providing me a solution, they marked it as resolved. Where to see the solution they provided when they mark a ticket as resolved. Cheaters. I'm not able to contact them via e-mail or phone. Even if i raise a ticket, few days they will keep it in in progress status and mark it as resolved after few days, without even writing a reply or notifying me. This is ridiculous. I need my money back

Don't use mobikwik