Mobikwik — Recharge of Rs.303 through MobiKwik not through but money deducted from account

RakeshpNair

from Pune, Maharashtra

Address:	Kolkata, West Bengal, 700034
Website:	mobikwik.com

I have done recharge from MobiKwik to my Reliance JIO no. [protected] on first of April but my Jio account showing zero balance. However, Rs.303 is deducted from my MobiKwik wallet. I have written to their HELP complaint registration but of not use, its showing in progress status.

Order# RJ[protected]
Date[protected].
Recharge Amt: Rs.303

Please Help

Regards,
Rakesh Nair
[protected]

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Mobikwik customer support has been notified about the posted complaint.

Apr 06, 2017

Updated by RakeshpNair The Mobikwik person called me and asked for my Debit/ Credit card no, expiry date of debit card and CSV on the back of card, which I thought is not safe to reveal. Caller asking to reveal confidential details of my card over phone is certainly increasing more suspicion on their activity.

Very strangely, they are not ready to redeem the amount to my Mobikwik account/ Wallet.

Please Help

Regards
Rakesh Nair

Apr 06, 2017

Updated by RakeshpNair I have again received a call from [protected]@[protected] at 2:30pm. The guy told me that first I have to load Rs.1000 to my Mobikwik wallet after that Rs.303 would be refunded to my account. When I counter him saying why I should be risking another Rs.1000 for refund amount my 303, he disconnected.

The calls were made last time from the numbers [protected], [protected] and [protected].

Please Help

Regards

Rakesh Nair

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Comments

Ravi Gugihal

from Pune, Maharashtra

Sir we have done 349 recharge at one time but uuportunately the 349same plan was activated 3 times and amount was deducted 3 times what will do... please receive the complaint and solve the problem