Mobikwik — Recharge was not actually made but lost 2500

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Bangalore, Karnataka

Hello, Transaction Id [protected] RS 500.0 Transaction Id [protected] RS 2000.0 I had 2500 amount in mobikwik wallet and i did recharge on 5/3/2015 to the number [protected] which is postpaid. It shows recharge successfull and by default it as taken as prepaid but payment has not made in real. Please refund my amount as soon as possible. Thanks & Regards, Pooja [protected] [protected]@gamil.com