Mobikwik — recharge/bill payment/bank transfer

I am not able to recharge mobile/dth pay any bills, qr codes scan for payment nor able to transfer my wallet balance to my bank account.
The wallet is accepting top up of wallet balance but not performing the job, hence my money is stucked inside wallet.
Customer care number is not working too and app help desk is useless and not answering anything but blaiming operator network issues.