Mobikwik — Refund against failed transaction on 25 jan 2016

Address:

122001

Hello sir/madam

Its been about a month that i'm trying to explain that i'm not talking about the transaction done on 26January.
Rather i'm talking about the transaction i made on 25th January and you are right sir that this transaction is not even seen in your transaction history, so there is no transaction id...

But the said money has been deducted from my account and has not been refunded back.

Kindly see my bank statement which im adding as an attachment...
1. You can see that an amount of 847 has been deducted from my account on 25th as well as 26th.

2. Transaction made on 26th got successful.
That made on 25th got lost in the gateway.

3. Kindly inform my bank that u have not recieved the money on 25th.
As my bank enquired from you and you have replied that the issue is settled.

But sir settled transaction was made on 26th but that made on 25th january got lost in the gateway.

Hope you will understand the matter and solve this 25th and 26th january confusion.