Mobikwik — Refund amount is not credited in multiple bank account

Sir /Ma’am
As I have cancelled one of my flight bookings and the refund has been initiated on 23 jan at 9:01 pm but till today I haven’t received my refund amount in my bank account as per I have also used super cash that has been refunded but my the part of the money that has to be refunded back in my bank account Has not been refunded yet . Please kindly help
I am attaching both of the screenshots of MobiKwik message that claimed amount is refunded and my bank account statement.