Mobikwik — Refund amount not credited to my Bank Account

Address:

Gurgaon, Sector 53

Dear Team,

On 4th November, I did an IMPS transaction of rs 4997.56 and 5002.8 as transaction failed and amount got deducted.

Mobikwik Customer support told that issue will be resolved in 24 hrs and amount will be refunded but still it's been more than 6/7 days but no update.

Sir, please look into the issue.

Following are the transaction details :

Date: 4th November, 2020
Transaction type: IMPS
Status: Pending
Result: Rs 4997.56 deducted
Ticket id : #16932036