Mobikwik — Refund for Bus ticket cancellation

Website:

www.mobikwik.com

My Register mail Id for mobikwik is "[protected]@ymail.com" and Regd no is [protected].

I did complaint to mobikwik team number of times - " complaint Ticket id : 5251817 "
i did call 3 times to mobikwik and i do complaint also and i submit my documents also but there is no respond till now.

Complaint:
I did booked a bus ticket on 4-Aug-2016 . My Booking Id is " 1LFMUQIKC5Z2V7DS " and PNR is " EH4teaCch7 "
But on 11-Aug-2016 i got a SMS on my mobile as " your ticket YGT[protected] from rajampet to hyderabad on[protected] has been cancelled. your amount will be refunded." But i didnt get any refund till now. So please check it and do refund to my account as soon as possible.