Mobikwik — refund - internet banking

Website:

Mobikwik

There was a failed transaction of 5662 two times, which got debited from my account but havent been credited back. Date of transaction was 2nd september. Their policy says the amount will be refunded back in maximum 21 working days. It has already been that time and yet the refund hasnt come. On contacting them, they said they have initiated the refund today, and from now to 21 working days it will be credited.

I had made this payment via my credit card, whose payment is due tomorrow. If this money doesnt come in i will be charged high interest.