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Mobikwik — Refund not received even after 5 days

Hi,
My name is Manish Verma and I'm a Mobikwik app user
Mobikwik seems to be a cheater here.
I made a payment on 18th September for credit card bill payment of Rs.36000/- and it has been 5 days already and the refund is not credited.
I tried calling them several times and all they say is it will be credited.
I've been patient for soo long now but they are not doing anything. The money is important to me and i need it urgent.
The RRN number is[protected].
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