Mobikwik — Refund of failed transaction not credited

Dear team,

I had done a transaction of RS 2932.69 on 24/12/22. But it was a failed transaction.

I have already raised complaint and called many times on your customer care but I get just one reply that my money would be refunded.

It's more than a month now, but still I haven't received the refund.

It's a simple case of failed transaction then why is the refund taking so many days to credit?

Pls find the screenshot of the failed transaction and credit the refund as soon as possible.