Mobikwik — refund of wrongly transferred amount

I tried to transfer money from my mobikwik wallet to a mobile number but the transaction was not successful as the receiver did not had a mobikwik account. When i went through the help option for refund in the app, it said that if the amount is not credited to the mobile number then it will be automatically refunded back to my wallet account but it is so disappointing that i havr not received any such refund and it has been more than a week now. Please help me in this regard.