Mobikwik — Refund to bank account

Hi, these ppl are not even reading their own queries.. I have been waiting for the reply for 1 month and now am facing a new issue. They have not letting me refund my money into the bank account. I have been trying a lot and everytime it says i need a min amount to make the transfer and when i add that remaining amount and try the transfer again.. it again asks for the min amount. What the hell of a crap it is??? I have raised the issue multiple times to send my money back. This is the worst service possible.