Mobikwik — regarding cash back

Website:mobikwik.com

Hi,
Its related to my ticket number 6843620. I recharged my number with rs 400 and applied coupon code dosti that was flshed as successsful. But the cashback wasnt received. I raised the ticket. But the reply that i am getting is quite illogical. First thing they said was that coupon code applied was unsuccessfull.in mobikwik, if no coupon code is applied, 10% of supercash amount is used. But that didnt happened in my transaction, it means coupon code was sucessfully applied. Plz check issue
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Transaction ID EN[protected] mobl no:[protected]( idea Karnataka) I'm recharge to this number wrong to refund my amount

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