Mobikwik — regarding cash back discrepancy

When ever user uses coupon code related to the mentioned offer in mobikwik website or app for example transactions related to bus ticket booking or recharges or bill payments or any other retail purchases using mobikwik. Then mobikwik will give that discount as super cash which will be valid 45 days.
Now issue which i faced is, one particular month there is supercash of 296/- pending and i didnot used it, so it was expired on the date mentioned by mobikwik that is also fine.
Now if i check my total supercash balance available and when compare with the individual months active/available supercash balance then both amounts are not matching.
There is discrepancy of 300/-
Regarding this i filed multiple complaints with mobikwik from past 2.5 months and every time they are closing the complaint without proper explanation. I asked them to give a call and lets calculate the things as per statement. They called me twice from past 2.5 months and when they called me at that time they will accept that yes issue is there and will update the super cahs balance properly... But some time they are closing the complaint stating that there is no discrepency...
Even i sent mail to next level... But no use and no proper response.
This is how mobikwik is responding to the customer queries... Very simple issue they are dragging from 2.5 months and no rsolution till now... After 10 to 15 times i reopened the complaint they are not allowing to reopen it again... Simply they are making that complaint to get expire... Due to that i need to file new complaint and again from that date onwards they are taking it as new issue and doing the same thing as closing without any resolution.