Mobikwik — regarding deduction of 6000/ rs and disabled my user id

Address:

Galchour , p/o- saraiya ,p/s- Krishna garh, Bhojpur, Bihar, 802313

On 11nov 2018, mobikiwik has deducted 6000rs and when I asked about it to company, they disabled my account without my permission and refused to give back my money, many a time when I contacted through emails they are not replying. They are volieting the customer service Rule strictly made by the government so ! I am looking forward to take severe against this company, by the government to this fraud company.
Mob no.-[protected]
Userid-[protected]
Transaction id- 57aeb5d608a01
Transaction date-11nov2018
Time-12:59:46
It's been 6 months till now but they are not accepting my concerns and refusing to pay back