Mobikwik — Regarding Refund of Rs.16132 to Wallet

I made a Zip Bill Repayment on 13th June 2022, which was paid using your Zip EMI Service
he amount got deducted from my Mobikwik Wallet and I received the receipt but the bill wasn't settled yet

Now it has been 60 days since the first transaction done, and I didn't receive my refund of Rs. 16131 in Mobikwik Wallet even after raising two Queries on the App and Calling Customer Service thrice for the same the payment transaction ID[protected]

The angency employe calling to me make the EMI amount he is torturing me