[Resolved] Mobikwik — Regarding Refund of Rs. 30,000 to Wallet

[Resolved] Mobikwik — Regarding Refund of Rs. 30,000 to Wallet

E Er.Anas Jun 18, 2022

Hi, I made a Zip Bill Repayment on 1st June 2022, which was paid using your Zip EMI Service. The amount got deducted from my Mobikwik Wallet and I received the receipt but the bill wasn't settled yet. Again on 3rd June 2022, I had to make the Zip Bill Repayment using UPI to settle the bill. Now it has been 14 days since the first transaction done, and I didn't receive my refund of Rs. 30, 000 in Mobikwik Wallet even after raising two Queries on the App and Calling Customer Service thrice for the same. The receipt of the Paid Bill for Zip Pay later Repayment is attached for your reference. Please do the needful as soon as possible. Looking forward to hearing from you and receiving the Amount of Rs. 30, 000 in my Mobikwik Wallet. With thanks, Anas +1 photos Was this information helpful? No (0) Yes (0)
Jul 11, 2022 Complaint marked as Resolved Thanks to Mobikwik for resolving my query within a month. I was really afraid that I would never receive back my ₹30, 000 from Mobikwik as I found similar complaints of other customers of Mobikwik, but all thanks to their helpful support executives who helped me through the App chat interface. After a lot of internal investigation over a period of 25 days, they informed the lending partner about the issue and sent me a final chat that my query will be resolved in a week's time. They kept their word and I received my amount back. I'm really glad and thankful to team Mobikwik for this tireless support and wish that they would help other customers the same way and keep up their good work. Mobikwik customer support has been notified about the posted complaint.
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