Mobikwik — Rs. 28605 - fraudulently deducted from my Mobikwik Account

On 24th July 2023, I got a fraud call from Mobikwik customer care number and said that there is a suspicious transaction from my Mobikwik wallet and to cancel the transaction they asked me to enter the OTP. and as soon as I entered the OTP, the amount of Rs 28, 605 was debited from the Mobikwik Zip balance.

I immediately called back to their customer care and explained about the whole incident and then they asked me to register a complaint with police and then send email to [protected]@mobikwik.com with the transaction screenshot along with the acknowledgement that I have received from the police department, I have done all the steps, But still no action has been taken from the Mobikwik team and in addition to that they have now added penalty of Rs.1500.